Global Shipping with Samurai Efficiency
At Cheap Nippon Knife Store, we deliver our masterfully crafted blades worldwide (excluding select Asian regions and remote areas) with the same discipline that forged them.
Order Processing
- Processing Time: 1-2 business days
- Cut-off Time: Orders placed before 3pm GMT are processed same day
Shipping Options
| Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard | DHL/FedEx | 10-15 business days after dispatch | £12.95 |
| Free Shipping | EMS | 15-25 business days after dispatch | Free for orders over £50 |
Note: Delivery times may vary during peak seasons. Tracking information will be provided upon shipment.
Returns: A Cut Above the Rest
We stand behind every gentleman’s knife, Japanese pocket knife, and survival tool like a samurai stands by his blade. Should any item fail to meet our exacting standards, our returns process is as sharp as our edges.
Key Details
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all accessories
- Non-Returnable Items:
- Sharpening steels and systems showing signs of use
- Custom-engraved or personalized items
- Products without original packaging
The Fourfold Path to Returns
-
Initiate Your Return
Email [email protected] within 15 days with:
- Subject: Return Request – Order #[Your Number]
- Product name and order number
- Reason (Damaged/Defective, Incorrect Item, Not as Described, Change of Mind)
-
Receive Authorization
Within 2 business days, we’ll provide:
- Return authorization number
- Shipping instructions
- Return address: 78 King St, Manchester, GB M6S 2DH
- Package Your Return
Include all original items, packaging, accessories, and a copy of your order confirmation.
- Ship Your Return
Use trackable shipping (customer’s responsibility unless our error).
Refund Process: Honoring Our Word
- Timeline:
- Refunds processed within 3-5 business days after inspection
- Exchanges shipped within 2 business days of approval
- Methods:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days
- PayPal: Typically within 24 hours
Quality Assurance: Each return is inspected by our master craftsmen. Refunds may be adjusted for items showing unauthorized use.
Exchange Policy
For exchanges of equal or greater value:
- Follow standard return process
- Specify replacement item in your request
- Price differences will be adjusted accordingly