At Cheap Nippon Knife Store, we take pride in crafting blades with the precision our discerning clientele deserves. Should any item fail to meet your exacting standards, our returns policy is designed with the same attention to detail that goes into forging our premium cutlery.

Our Commitment to Quality Assurance

We stand behind every gentleman’s knife, Japanese pocket knife, and survival tool we sell. If you’re not completely satisfied with your purchase, you may return most items within 15 days of delivery for a refund or exchange.

Important Exceptions

For safety and hygiene reasons, we cannot accept returns on:

  • Sharpening steels and systems that show signs of use
  • Custom-engraved or personalized items
  • Products where the original packaging has been damaged or discarded

Return Process: As Precise as Our Blades

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]
Dear Nippon Knife Team,

I would like to request a return/exchange for the following item(s):
– Product Name: [Insert] – Order Number: [Insert] – Reason for Return: [Select: Damaged/Defective, Incorrect Item, Not as Described, Change of Mind]
Please advise on next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, our team will respond with:

  • Return authorization number
  • Shipping instructions
  • Return address (78 King St, Manchester, GB M6S 2DH)

Step 3: Package Your Return

Please include:

  • The item in its original condition (unused, with all packaging)
  • All included accessories and documentation
  • A copy of your order confirmation or packing slip

Step 4: Ship Your Return

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process: Honoring Our Word Like Our Craftsmanship

Timeline

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days
  • Exchanges: New items shipped within 2 business days of approval

Refund Methods

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
  • PayPal: Typically processed within 24 hours

Quality Assurance Note

All returned items undergo inspection by our master craftsmen to ensure they meet our exacting standards before any refund is processed. We appreciate your understanding that refunds may be adjusted for items showing signs of use or damage not present at original shipment.

Exchange Policy

For exchanges of equal or greater value:

  • Follow the standard return process
  • Indicate your desired replacement item in your return request
  • Price differences will be charged/refunded as applicable

For questions about our returns policy or assistance with your return, please contact our customer service team at [email protected].